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Refund & Cancellation Policy

At this point we do not accept returns of our products because of hygienic reasons and avoiding the environmental impacts associated with reverse shipping. Keep in mind that with every product purchased we have made sure to plant a tree on your behalf!
We care for you and encourage you to read our ingredients, product descriptions and storage/care information before purchasing and please email us if you have any questions at:

If your order has not been processed and you wish to cancel your order, please do so within 24 hours by emailing us at: In the case your order has already shipped, it cannot be cancelled and you will not receive a refund. KOA+ROY reserves the right to cancel an order for any reason and not ship.