Terms of Service

TERMS AND CONDITIONS 

The following Terms and Conditions apply to all users of www.koaroy.com and to all purchases from KOA+ROY LLC.

By using and viewing this website you will acknowledge that you agree to these terms and conditions.

COPYRIGHT

All contents of the website www.koaroy.com are the copyright of KOA+ROY LLC.

No part of the website may be distributed or copied for any commercial purpose and you may not incorporate any part of it in any other work, website or online post without the prior permission from KOA+ROY LLC.

DISCLAIMER

www.koaroy.com makes information available only as a service. The use of the website material or information is at your own risk. We are not responsible for any adverse consequences that may arise out of the use of any information contained on this website.

LIMITATION OF LIABILITY

KOA+ROY LLC is not liable for any claim, damages, expenses or loss related to the supply of our products or services by www.koaroy.com. We will not be liable in any event for any loss of profits or any consequential, indirect or special damage, loss of any kind, injury of any kind suffered by you or any other person.

PRICE

All prices on www.koaroy.com are stated in U.S. Dollars. We reserve the right to change prices without notice.

SUPPLY

We will do our best to supply you with the products you order on receipt of a purchase, yet we will not be liable to any person if we decline to fulfill or are unable to fulfill an order.

THIRD PARTIES

Our website www.koaroy.com may have links to third parties. We will not be responsible for the contents of any third parties linked to our site or linked sites or liable for any direct or indirect loss or damage suffered by you or anyone from accessing, using, relying on or trading with any third parties. These links are only provided for your convenience, and the link does not imply our endorsement of the site or any association with these third parties or their operators.

REFUND/RETURN POLICY

At this point we do not accept returns of our products because of hygienic reasons and avoiding the environmental impacts associated with reverse shipping. Keep in mind that with every product purchased we have made sure to plant a tree on your behalf!

We care for you and encourage you to read our ingredients, product descriptions and storage/care information before purchasing and please email us if you have any questions at: care@koaroy.com

CANCELLATIONS

If your order has not been processed and you wish to cancel your order, please do so within 24 hours by emailing us at: care@koaroy.com

In the case your order has already shipped, it cannot be cancelled and you will not receive a refund.

KOA+ROY reserves the right to cancel an order for any reason and not ship.

OUT OF STOCK

If we run out of stock, your order will become a pre-order and we will ship it as soon as our products are back in stock. We apologize for any inconvenience this may cause and thank you for your support.

HOLIDAYS AND CLOSINGS

As a company that cares about its team of crafters and encourages them to spend time with loved ones and family, we will be closed on all U.S. official Holidays. If you wish to contact us when we are closed, please email us at: care@koaroy.com and we will respond within the next 5 business days.

DISCLAIMER

We recommend testing our products on a small patch of skin prior to use. If irritation or reaction develops within 24 hours, please discontinue use.

MASSAGE CUBES SHELF LIFE

We recommend to use your massage cubes within 12 months of purchase, although we make sure our ingredients will have at least 24 months of shelf life. Please note that because the massage cubes have only natural ingredients and no synthetic conservatives, they may change to a more yellowish color with time, but will still be usable and effective within 12 months of purchase.

QUESTIONS

Please contact us at: care@koaroy.com if you have any questions regarding our Terms and Conditions, we´ll be happy to respond.